Privacy Policy for AlamAlmunawara App

1. Introduction

At AlamAlmunawara App, we are committed to protecting the privacy of our users. This policy explains how we collect, use, and protect your personal data when using our platform (iOS app, Android app, and website). We aim to comply with global data privacy standards and the laws of the Kingdom of Saudi Arabia.

2. Data We Collect

We collect the following types of data:

  • Personal Information:
    • Name, email, phone number, and country (collected during registration or booking).
    • Profile picture (optional).
    • Tour guide data (biography, license number, spoken languages).
  • Booking and Payment Data:
    • Booking details (number of people, vehicle type, location).
    • Payment data (processed via secure gateways like PayPal and Tap).
  • Usage Data:
    • Information on how you interact with the platform (e.g., tours browsed, reviews submitted).
    • Location data (for maps and traffic updates).
  • Technical Data:
    • IP address, device type, operating system, and browser information.
    • Cookies to improve user experience.

3. How We Use Your Data

We use your data for the following purposes:

  • Service Provision: Processing bookings, payments, and sending booking confirmations.
  • User Experience Improvement: Personalizing content (e.g., suggesting tours based on preferences).
  • Communication: Sending email notifications and Firebase push notifications about bookings and promotions.
  • Weather and Traffic Updates: Providing real-time data using APIs (e.g., OpenWeatherMap).
  • Analytics: Analyzing platform usage to improve services and generate statistical reports.
  • Legal Compliance: Adhering to legal requirements in the Kingdom of Saudi Arabia.

4. Data Sharing

With Third Parties:

  • Payment Gateways: Sharing payment data with PayPal and Tap for transaction processing.
  • Notification Services: Using SendGrid for email delivery and Firebase for notifications.
  • Location Services: Using Google Maps for navigation and location services.
  • Weather Updates: Using OpenWeatherMap for weather data.

With Tour Guides: Sharing booking information (name, number of people) with the assigned guide, without disclosing email or phone number.

Supported Shopping Centers: Sharing relevant booking data (e.g., shopping preferences) with supported partners.

We do not sell your personal data or share it with unnecessary third parties.

5. Data Protection

  • Encryption: We use encryption (SSL/TLS) to protect data during transmission and storage.
  • Two-Factor Authentication (2FA): Available optionally to enhance account security.
  • Restricted Access: Access to personal data is limited to authorized administrators.
  • Security Audits: Conducting periodic security checks to ensure data protection.

6. User Rights

  • Data Access: You can request a copy of your personal data.
  • Data Correction: You can update your information via account settings.
  • Data Deletion: You can request permanent account deletion.
  • Unsubscribe: You can opt out of promotional notifications.
  • To exercise these rights, contact us at support@alamapp.com.

7. Cookies

  • We use cookies to improve browsing experience, such as remembering preferences and tracking site usage.
  • You can manage cookie settings via browser or app settings.

8. Data Storage and Retention

  • Data is stored on secure servers (AWS/Google Cloud).
  • We retain personal data as long as the account is active or needed to provide services.
  • Data is deleted after account termination, except for legally required data.

9. Children's Data

The platform does not collect data from individuals under 18 years old without parental consent.

10. Changes to the Privacy Policy

  • We may update this policy from time to time.
  • Users will be notified of changes via email or app notifications.

11. Contact

For inquiries about the privacy policy, contact us via: